Refund Policy

You are eligible for a full refund if both of the following conditions are met: • The refund request is submitted within 7 calendar days of the purchase date. • 10% or less of the purchased credits have been used. In this case, the order will be refunded in full, and any remaining credits will be removed from your account.

You are eligible for a prorated refund based solely on unused credits if: • The refund request is submitted within 7 calendar days; AND • More than 10% of the purchased credits have been used. The refund amount is calculated using the following formula: Refund Amount = (Total Order Price ÷ Total Credits Purchased) × Unused Credits Example: Order Price: $29.90 Credits Purchased: 400 Credits Used: 100 Unused Credits: 300 Calculation: 29.90 ÷ 400 × 300 = **22.43** Please note: Credits that have already been consumed represent irreversible AI computing costs and are non-refundable.

If more than 7 calendar days have passed since the original purchase date, the order is not eligible for a refund, regardless of credit usage.

The following items are strictly non-refundable: • Credits that have already been utilized. • Bonus, gifted, or promotional credits. • Taxes, payment processing fees, or currency conversion discrepancies.

To request a refund, please contact our support team via email with the following details: • Email Subject: Refund Request • Registered Account Email Address • Order Number or Transaction ID • Date of Purchase • Reason for the Refund All requests are reviewed within 2 business days. Once approved, refunds are processed within 5–10 business days, depending on your financial institution. Refund amounts are rounded to two decimal places.

Bitdance reserves the right to update this Refund Policy at any time. Any changes will take effect immediately upon publication on our website.

If you have any questions regarding this Refund Policy, please contact us at: Customer Support Email: support@bitdanceai.net